Shipping Information

For Scheduled Delivery, if the order value is equal to or greater than Rs. 999/-, the delivery will be free, and if the order value is lower than Rs. 999/-, a delivery charge of Rs. 100/- per order will apply.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

We make every effort to fulfill your order within 10 DAYS business days of the date of your order, except for the Holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

All items are carefully packaged as to avoid any form of damage.

It means that currently, the item is not available for sale.

Availability of Cash on Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

Order tracking allows you to monitor all your online orders and shipments and communicate the status of your orders at any time.

  1. Go to My Account à My order à Click “Track” à check your order status
  2. Go to My Account à Order tracking à Order Id “put order no.”(Ex.- #0000 ) à Billing Email “put Billing Email Id”  à  check your order status

Note: Items falling under following categories CANNOT be returned.

Consumable items like Food and Beverages, Bath and Beauty

Bulky items like Furniture/ Statues/ Paintings/ Temples (Mandir)

Custom stitched products

Returns & Refunds

Our “100% Buyer Protection Program” allows for easy replacement, returns and refunds for:

  • Products which you received in “Damaged/Defective/Broken” condition
  • Products not as per description/photo on the website (Product color may slightly vary due to photographic lighting sources or your monitor settings.)

 

All products must be returned in their original condition along with the bills and labels. Please follow the below-given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by the weftkart.

 

Our “100% Buyer Protection Program” allows for easy replacement:-

  • Products that you may not like for quality, color, or design related issues
  • On your order, the customer will have to pay the expenses required to replace the item.

Reverse Pickup Orders:

After Weftkart reviews your return request, we will arrange for the pickup of the product from your doorstep within 2-3 working days.

Self-Ship Orders:

After Weftkart reviews your return request, you will receive an email containing the instructions and return shipping address to which you need to send back the product within 10 days. We recommend using an online traceable courier service for returning your items.

Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. Weftkart will deduct delivery charges from the refund amount.

Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Weftkart wallet so that you can easily buy again any other product suitable for you from our vast collection

We will initiate a refund once the item is picked up by our courier partner. In the case of Cash On Delivery & online payment Order, we will initiate a refund once the item is picked up by our courier partner and we receive the bank details from you for refund.

  • Note: – Products which you received in “Damaged/Defective/Broken” condition Products not as per description/photo on the website (Product color may slightly vary due to photographic lighting sources or your monitor settings.)

Yes, a return can be created at item level but if you have ordered multiple quantities of the same item, you cannot initiate a return for a partial quantity.

Yes, you can make credit card payments through Weftkart.in a mobile site and app. Weftkart uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

All Credit/Debit card details remain confidential and private. Weftkart and our trusted payment gateways use SSL encryption technology to protect your card information.

No, Weftkart does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS/CCavenue and subsequently by Visa/MasterCard/Amex/Diners secure directly without any information passing through us.

Payment:-

Weftkart offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Weftkart trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Debit Card, Credit Card, and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard.

Cash on Delivery (COD) is an alternate method of purchasing from us. In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance. Please note that the courier person will give you the parcel only after he receives the cash payment. You cannot open the parcel before payment. In case of any concerns after opening the parcel, you can contact us on [email protected]

There may be COD charges per product which will be communicated to you when you transact on Weftkart.in We do not process COD orders for the invoice value of more than Rs.999/-.

All the products are valid for a Cash-On-Delivery order, except for those where it is specifically written in the description “Cash on delivery is not available.

We accept all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.

We accept all MasterCard, Visa, Amex, JCB and Diners credit cards.

Please note that the payment link generated to re-order those products is valid only for 3 days as per our payment gateway’s guidelines.

Order Status:-

You can review the status of your orders and other related information in the ‘My Account’ section In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

  • Processing: We have received authorization from the payment gateway and are processing your order.
  • Packing Order: Your order is getting ready to be shipped to you.
  • In Transit: Your order has been shipped out of our warehouse and is on its way to your delivery location.
  • Partially shipped: Sometimes when you have ordered multiple items, we may have to ship them separately.
  • Delivered: Your order has been delivered at your specified delivery location.
  • Order Cancelled: The order has been cancelled.

You can cancel your order at any point after placing an order. You cancel it directly by login into Your Account.

Go to ‘My Accounts’ section. In the My Account page, click on the ‘My Orders’. Expand order details by clicking on the ‘Order Number’ link. To cancel, click on the ‘Cancel delivery’ button.

While placing an order, if your payment fails but you still wish to order the products, you can go to Your Account and re-order the products from the ‘Pending Orders’ section.

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