How do I return something to you?
Our “100% Buyer Protection Program” allows for easy replacement, returns and refunds for:
- Products which you received in “Damaged/Defective/Broken” condition
- Products not as per description/photo on the website (Product color may slightly vary due to photographic lighting sources or your monitor settings.)
All products must be returned in their original condition along with the bills and labels. Please follow the below-given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by the weftkart.
Our “100% Buyer Protection Program” allows for easy replacement:-
- Products that you may not like for quality, color, or design related issues
- On your order, the customer will have to pay the expenses required to replace the item.
What happens after a dispute is raised?
- Reverse Pickup Orders:
After Weftkart reviews your return request, we will arrange for the pickup of the product from your doorstep within 2-3 working days.
After Weftkart reviews your return request, you will receive an email containing the instructions and return shipping address to which you need to send back the product within 10 days. We recommend using an online traceable courier service for returning your items.
Deduction of Delivery Charges from Refund Amount
- Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. Weftkart will deduct delivery charges from the refund amount.
Exchange Only Option for All Products:
- Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Weftkart wallet so that you can easily buy again any other product suitable for you from our vast collection
When will I be refunded?
- We will initiate a refund once the item is picked up by our courier partner. In the case of Cash On Delivery & online payment Order, we will initiate a refund once the item is picked up by our courier partner and we receive the bank details from you for refund.
- Note: – Products which you received in “Damaged/Defective/Broken” condition Products not as per description/photo on the website (Product color may slightly vary due to photographic lighting sources or your monitor settings.)
Can I return a part of my order?
- Yes, a return can be created at item level but if you have ordered multiple quantities of the same item, you cannot initiate a return for a partial quantity.
Is it safe to use my credit/debit card on Weftkart?
- All Credit/Debit card details remain confidential and private. Weftkart and our trusted payment gateways use SSL encryption technology to protect your card information.
Does Weftkart store my credit card information?
- No, Weftkart does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS/CCavenue and subsequently by Visa/MasterCard/Amex/Diners secure directly without any information passing through us.